You are not going to get along with everyone you will work with in the business world. It would be near impossible to work smoothly with every person you meet. Rising above this and remaining professional is a necessity. We all need to find a way to get along and work with each other. These 5 strategies can help you deal with difficult people.
Is it worth it?
Some conflicts can be easily avoided. Not all things are worth your time and attention. They just don’t deserve your time and energy. That doesn’t mean that you ignore the person or disregard how they make you feel. But, if you stoop to their level and become embroiled in disputes, you may also be labeled a troublemaker. If possible, rise above it. Consider if the issue is situational, in which case it may dissolve or dissipate with time.
Establish boundaries
Decide when and how you interact will interact with this person. Setting limits on how much time you spend with them. You can communicate through e-mail instead of meeting with them in person. Most business can handle quickly without any face-to-face meetings. If this is not an option, set a time limit on your meetings. Make it clear at the beginning of the meeting that you have a specific amount of time, and stick to that time.
Have a buffer
A mediator is a great way to neutralize a situation. If you know in advance it will be an emotionally charged situation, ask a co-worker that is neutral to the situation to attend. Having a third party can keep both parties maintaining professional decorum. Focus on the issues that need to be corrected and avoid anything personal.
Choose a positive demeanor
Keeping a poker face, and maintaining a polite demeanor will give you the upper hand in all situations. Concentrate on the issue, not the person. Reacting calmly and decisively will prevent overreacting. It’s easy to react emotionally to a toxic person, especially if their behavior seems ridiculous and frustrating. The key is to speak calmly and in a nonconfrontational but assertive way. If they are being disrespectful or bullying, call them on it. Let them know you expect to be treated with a level of civility, and in turn you must treat them the same way.
You have complete control
Understanding where your frustration comes from can help diminish its power over you. You have ultimate control over yourself and your mental state. Don’t let it override you. Stop looking to others to acknowledge your accomplishments or vindicate your achievements. Instead, turn your focus inward. Don’t react defensively when someone is overly scrutinizing or being overly aggressive with you. This will only give them more power.
A good strategy will help you deal with even the most difficult people. It doesn’t mean you need to agree with someone you dislike or go along with what they say. You just need to maintain a consistent level of decorum when interacting with them. Establish boundaries and give yourself breathing room so the person doesn’t overwhelm you.
